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Shipping Information
Welcome Guest

Shipping & Delivery Information

HOW MUCH DOES SHIPPING COST?

Guess what friend!?! Shipping is FREE for all orders $100 or over in Australia.

Orders below $100 will be calculated upon checkout and is determined by shipping location.

Additionally, you can choose either standard or express to suit your needs.

INTERNATIONAL orders over $150 will be free! If the order is below $150 shipping will be calculated upon checkout.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE? 

Your order will be processed and dispatched from our warehouse in Sydney, Australia within 2 business days.

Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Australia Post will only hold your item at the post office for a certain period. If after this period, your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.

If you have any questions about your order please email us at info@13-lives.com or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.

WHAT IF MY PACKAGE HAS BEEN LOST IN TRANSIT?

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

WHAT IF MY ORDER ARRIVES DAMAGED OR WET?

If your order is damaged in transit, please email us at info@13-lives.com or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.

Any orders over the value of $150 will automatically receive FREE SHIPPING!

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.