Welcome Guest

Our Returns Policy

GENERAL

If, within 14-days of purchase, you have change of mind for any reason, you can simply return your unopened product to our warehouse for an online store credit. Your order number and email address will be required to complete this process.

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.

We do not accept any 'change of mind' returns for opened products, and realise that not everyone's taste is the same. For this reason, please choose carefully.

If a product has been supplied incorrectly by 13Lives OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (3) business days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

CAN I GET A REFUND?

We do not issue refunds. Only online store credit

CAN I RETURN A PRODUCT THAT I'VE PURCHASED ELSEWHERE?

If you’ve purchased a 13Lives product from one of our trusted retailers, you will be covered under their “returns policy”. Please get in touch with them regarding your return query. If, by any means, you don’t have a good experience or are unhappy with the outcome please get in touch with us directly via our Contact Us page.

HOW DO I REQUEST A RETURN?

if your product falls outside of being incorrect, damaged or faulty, or unsure please reach out to us via our Contact Us page with your queries.

I'VE RECEIVED THE WRONG PRODUCT!

DAMN IT!!!! Our bad!!!! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure. Make sure you have your order number and email address handy as you will need these to complete the process.